Our privacy policy

European Union General Data Protection Regulation (GDPR)

As required by european law, Silos du touch SARL follows the General Data Protection Regulation in order to protect your rights regarding personal information.

Should you have any question regarding your personal data, please contact our Data Protection Officer: [email protected]

Personal Information Gathering

We collect the following personal information from you:

When you browse our website

• Technical Information such as your IP address, browser type and operating system, referring/exit pages, pages viewed, access dates

When you ask for a product or service information

• Contact details such as email, last & first name, phone number, company name

When you create your account

• Contact details such as email, last & first name

When you purchase a product or service

• Billing Information such as credit card details (number, expiration, CVC) and billing address
• Company related Information such as company name, phone number, industry, size and revenues, VAT number, and your job title & position
• Preferences Information such as browsing & order history, marketing preferences

Storage & Use of Personal Information

We store and use your personal information to

• Provide you with a user account
• Fulfill your orders
• Send you order confirmations
• Assess the needs of your business to determine suitable products
• Send you requested product or service information
• Send product updates or warranty information
• Send you newsletters
• Send you marketing communications, from Silos du touch SARL or other companies in our group
• Answer to your questions and concerns
• Improve our platform
• Comply with legal / tax obligations regarding applicable laws

Please note we do not store your complete credit card informations in our own systems.

Your rights

General Guidance

As per the GPDR, you have the rights to:

• Have your data rectified / updated
• Have your data removed from our system
• Get access to the personal data we stored about you

To rectify your data, please login and go to your account page .

If you don't have an account or for any other matter regarding your personal data and these rights, please contact our Data Protection Officer (see above).

Communications Opt-Out

You may also choose to stop receiving our newsletters or marketing communications by following the unsubscribe instructions included in these emails or you can contact us at [email protected].

Information Obtained from Third Parties

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Information Sharings & Transfers

General Guidance

We do not rent or sell your personal information to third parties.

Transfers to third parties

We may transfer your personal data to other companies in our group. By doing such, we can provide you with the products / services suitable for your needs.

We also use third parties to ensure you the best service and may need to transfer parts of your information to these third parties, such as:

• Google Analytics: our web analytics system. See https://privacy.google.com/businesses/compliance/ for more details
• SendGrid: our emailing platform. We may transfer your email, last & first name, company industry to send you marketing communications. See https://sendgrid.com/policies/privacy/
• Paybox, Bluesnap & Chase: our payment platforms. We transfer your credit card details to process your payment.
• Our private reports publishers / providers (only when you purchase a private report). We may transfer your email, name, company, address, phone number so you can receive your purchases directly from our providers
• Hotjar: our behaviour analysis platform. We may transfer your IP for geolocation purpose. See https://www.hotjar.com/legal/compliance/gdpr-commitment
• Drift: our conversational platform (only when you are a subscriber). We transfer your name & email so we can chat and bring you help on our products. See https://www.drift.com/gdpr/
• Kayako: our customer service platform. When you ask questions or request support for our service by direct emails or using our forms, we transfer your email, name, company, address, phone number so we can communicate with your properly. See https://www.kayako.com/legal/data-processing-agreement

Other events

We may also disclose your personal information:

• as required by law such as to comply with a subpoena, or similar legal process
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
• if Silos du touch SARL is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
• to any other third party with your prior consent to do so.

Paypal

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number directly to PayPal. PayPal's privacy policy will apply to the information you provide on the PayPal website.

Cookies and Other Tracking Technologies

Silos du touch SARL cookies

We use cookies to ensure you the best quality of service, especially ease your navigation on our website. Cookies are used to store:

• your authentication token if you're logged in
• some profile information & preferences when you're not logged in, such as your country, currency, landing pages

Third parties tracking technologies

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We also use third parties cookies to gather information about how you and others use our website. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used. They do not include personal information

Managing cookies and tracking

Managing your cookies preferences

You can disable your cookies from your browser settings (see instructions below). Please note that disabling cookies might degrade your experience on our website and shall make it impossible to log in or purchase any product or service.

• Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
• Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
• Safari: https://support.apple.com/kb/PH21411?locale=en_US
• Other browsers: please read the manufacturer documentation

Managing your tracking preferences

You can disable anonymous third parties tracking directly from your browser settings ("do not track").

• Chrome: https://support.google.com/chrome/answer/114836?
• Firefox: https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature
• Internet Explorer: https://support.microsoft.com/en-us/help/17288/windows-internet-explorer-11-use-do-not-track
• Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
• Safari: https://support.apple.com/kb/PH21416?locale=en_US
• Other browsers: please read the manufacturer documentation

Security

When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at [email protected].

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Additional Policy Information

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Links to Other websites

Our Site includes links to other websites whose privacy practices may differ from those of Silos du touch SARL. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Contact Information

You can contact us about this privacy statement by writing or email us at the address below:

Les Silos du touch SARL

21, quai Riboud Lyon, France 69002 Data Protection Officer: Karim Cadi Email: [email protected] Phone: +33 437 651 706